Customer Care

Return and exchange windows

Exchange requests must be raised within 7 days of delivery, and return requests within 5 days of delivery. Products must be unused, unworn, unwashed, and undamaged, with all original tags and packaging intact, and must pass our quality check before an exchange or return is approved. Please contact us and receive approval before sending anything back — items that are used, washed, damaged, altered, or returned without prior approval may be rejected.

Sale and final sale products

Products purchased during a sale, clearance, or marked as Final Sale are not eligible for return or exchange, and the same applies to made-to-order, customised, and personalised products. If you receive one of these damaged, defective, or incorrect, contact us within 24 hours of delivery.

Non-returnable products

For hygiene and product-specific reasons, the following are generally not eligible for return or exchange, along with anything specifically marked as non-returnable on our website:

• Innerwear
• Socks
• Caps
• Boxers
• Vests
• Perfumes
• Certain accessories

Exchanges

If your size doesn't fit, you can request an exchange within 7 days, subject to availability. If your required size is unavailable, you may choose another eligible product of the same value or Ekum store credit. Applicable shipping or handling charges may apply, and a product already exchanged once may not be eligible for another exchange.

Refunds

Once your return is approved and the product passes quality check, you may receive store credit or a refund to your original payment method, where applicable. Shipping, COD, handling, or reverse-pickup charges may be deducted from the refund. Refunds are generally initiated within 3–5 business days after the quality check, and may take another 3–7 business days to reflect in your account depending on your bank or payment provider.

How to request a return or exchange

Email ekumclothing01@gmail.com or WhatsApp +91 76109 06568 with your order number, product name, reason for return/exchange, and photos or videos if applicable. Our team will guide you through the process — Ekum reserves the right to reject requests that don't meet the conditions of this policy.