Customer Care
Get help with orders, returns, and more
Shipping Policy
Order processing
Orders are generally processed within 24–48 hours after successful payment and confirmation, though this may take longer depending on product availability, customisation, pre-orders, or high-demand periods. Orders are not normally processed on Sundays and major public holidays. Once shipped, you'll receive a shipping confirmation with tracking details by email/WhatsApp.
Delivery within India
Metro cities: approximately 2–4 business days. Rest of India: approximately 3–7 business days. Ready-to-wear products generally arrive within 3–5 business days of dispatch, while custom or made-to-order products may take approximately 5–10 business days. These timelines are estimates and may vary by location and product availability.
Shipping charges
Standard shipping is free on prepaid orders. Cash-on-delivery orders may carry a shipping fee of ₹199 where COD is available. Any applicable charges are displayed at checkout.
Tracking your order
Once your order is dispatched, you'll receive a tracking number/link to follow your shipment through the courier partner's website.
Incorrect address or contact details
Please make sure your name, address, phone number, email, and PIN/ZIP code are correct before completing your order. Ekum is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information — any re-shipping charges may be payable by the customer.
Delays, lost, or damaged packages
Delivery may be delayed by circumstances beyond our control, including weather, courier delays or strikes, natural disasters, holidays or high-demand periods, and customs or logistical issues. If your package appears lost, damaged, or incorrectly delivered, contact us as soon as possible — preferably within 24 hours of delivery — with your order details and relevant photos or videos. For damaged packages, an unboxing video clearly showing the package and product condition may be required.
Pre-orders and made-to-order products
Pre-order products ship once they arrive at our facility, and made-to-order/custom products may need additional processing time. Pre-orders and custom-made products may have different cancellation, return, or exchange conditions — please check the applicable policy before ordering.
Sale and promotional orders
Orders placed during special sales, promotional events, or markdown periods may have different shipping, cancellation, return, or exchange conditions. Please check the terms shown at the time of purchase.
Contact us
For shipping-related questions, reach us at ekumclothing01@gmail.com or +91 76109 06568 (call/WhatsApp). Customer service hours: Monday–Saturday, 11:00 am – 7:00 pm IST. Delivery dates are estimates and may be affected by factors outside our reasonable control.