Customer Care
Get help with orders, returns, and more
Returns & Exchange
Changed your mind? Return within 5 days of delivery for Ekum store credit. Something wrong with your order? Report it within 24 hours and we’ll replace it or credit you back.
- 01
Check eligibility
Returns can be requested within 5 days of delivery. If your order arrived damaged, defective, or isn't what you ordered, report it within 24 hours — that's also the only way to get a replacement. Items must be unworn, unwashed, undamaged, and have all original tags and packaging attached.
- 02
Start your request
Open the order in your account under My Orders and use Start a Return or Report a Problem. Tell us what happened, and attach photos — required if the item arrived damaged or wrong. You can also email us at ekumclothing01@gmail.com. Wait for our approval before sending anything back.
- 03
Schedule a pickup
We'll arrange a reverse pickup from your address, or you can drop the package at a courier point we share with you.
- 04
Get your store credit or replacement
Once the item passes quality check, Ekum store credit is added to your account and can be used at checkout straight away. If you reported a damaged or wrong item and asked for a replacement, we send the same product in the size you ordered, subject to availability.